Support

Write to support@mossandglow.app. Tell us your phone model and what the game did. That is usually enough for us to find it. We answer within a few days.

Moving to a new phone

Two ways:

• Sign in (Settings → Account) on both phones. Your garden follows you.
• Backup code (Settings → Backup & restore): copy the code, send it to yourself, paste it on the new phone. No account needed.

“Loaded your cloud save”

When you sign in and your account already has a save in the cloud, the game loads the cloud save and keeps this phone's own save aside. To go back to it, open Settings → Account and tap This phone's earlier save. The two saves are never added together, so nothing is doubled.

The sign-in code never arrived

Check your spam folder first. The code is valid for 10 minutes; after that ask for a new one. If nothing arrives at all, write to us and we will look.

I lost my progress

If you were signed in, sign in again on the same account and the cloud copy comes back. If you were playing as a guest and the game was uninstalled, the save went with it, unless you had made a backup code. Write to us either way and we will see what we can do.

Deleting your account

See the deletion page.

Reporting a bug

Please include: your phone model, the Android version, the game version (Settings, at the bottom), and what you were doing. A screenshot or a short screen recording helps more than anything else.