Support

Write to support@mossandglow.app. Tell us your phone model and what the game did — that is usually enough for us to find it. We answer within a few days.

Moving to a new phone

Two ways:

• Sign in (Settings → Account) on both phones. Your garden follows you.
• Backup code (Settings → Backup & restore) — copy the code, send it to yourself, paste it on the new phone. No account needed.

“Two saves found”

You played on two phones and both have progress, so the game asks instead of guessing. Pick the one you want to keep — the other one is replaced, never merged into it, so nothing is doubled.

The sign-in code never arrived

Check your spam folder first. The code is valid for 10 minutes; after that ask for a new one. If nothing arrives at all, write to us and we will look.

I lost my progress

If you were signed in, sign in again on the same account — the cloud copy comes back. If you were playing as a guest and the game was uninstalled, the save went with it, unless you had made a backup code. Write to us either way and we will see what we can do.

Deleting your account

See the deletion page.

Reporting a bug

Please include: your phone model, the Android version, the game version (Settings, at the bottom), and what you were doing. A screenshot or a short screen recording helps more than anything else.